CUSTOMER COMPLAINTS & FEEDBACK

Bahrain Middle East Bank B.S.C aims to provide the highest standards of services to its Clients and/or Investors, and values any feedback towards improving its Services and Products.

Should, at any time you as a Customer and/or Investor feel that we haven’t lived up to your expectations and that the level of our service is not up to your satisfaction, please feel free to share your concerns with us using the following channel:

Contact us via email on: complaints.officer@bmb.com.bh

Phone : +973 17538143
Fax : +973 17530526

P.O Box 797
Bahrain Middle East Bank B.S.C
Manama, Bahrain

CUSTOMER COMPLAINTS PROCEDURE

.Once a complaint is filled by a Customer, we commit to do the following

 .All complaints will be acknowledged in writing within five working days of receipt of the complaints

.The Bank will thoroughly investigate the complaint and escalate it to the appropriate level within the organization

.Upon investigation of the complaint, you will receive a written response within four weeks of receiving the complaint explaining the current position and how the Bank proposes to deal with the complaint

Further Escalation

.If you perceive that the provided resolution does not meet your expectation, please contact the Bank’s Chief Executive Officer

If the above resolutions are still not satisfactory, please note that you may take your grievance to the Central Bank of Bahrain by forwarding your complaint within 30 days of receiving the Bank’s response to the Compliance Directorate at the Central Bank of Bahrain Manama, Kingdom of Bahrain